Terms of trading

For Your Security and Peace of Mind

We take matters of web security very seriously

Our payment checkout is completed using PayPal secure servers and our Reiki-Spirit website is encrypted for your security

When you pay online you are transferred from our secure website to PayPal using secure server software (SSL). This means that the information that you send is encrypted and secure

Terms of Trading and Other Useful Information

Contact info@reiki-spirit.org.uk

We will inform you as soon as we can if we are unable to fulfil your order

Payment can be made via Visa, MasterCard, American Express, PayPal and Maestro using PayPal – we also accept cash on collection


By purchasing goods from Reiki-Spirit you agree to our trading terms – written, verbal and implied

Please note: PayPal’s eCheque feature allows customers to transfer money directly from their bank account to our PayPal account. eCheques differ from Instant Bank Transfers, as they are not instant payments. After payment has been initiated, eCheque payment funds require seven to nine working days to be cleared – goods will not be released until those funds have been cleared by PayPal

We are usually able to supply items from stock

Items are not supplied on sale or return. Please ensure that the items ordered fulfil your requirements

Damaged items, missing items and non-delivery of goods should be reported in writing within 7 days (5 working days) of posting, please

Ownership

Reiki-Spirit is a sole trader based in Hampshire in the UK

All goods remain the sole property of Carolyn Freeman and Reiki-Spirit until they are paid for in full. This retention of title shall allow Carolyn Freeman and Reiki-Spirit or their agents to recover any items supplied if payment in full is not forthcoming from the customer, purchaser or the keeper

Fraud
Unfortunately, levels of online fraudulent orders, are on the increase. We make every effort to check all orders as thoroughly as possible given the information available so please do not be offended if we have to contact you to make additional security checks after you have placed your order

For reasons of security, we will only deliver goods to the registered billing address for your credit card

Your Right To Cancel – Consumer Contracts Regulations and Distance Selling Regulations

Under The Consumer Contracts Regulations which replaced the Consumer Protection Distance Selling Regulations 2000 in 2014, a consumer (not an organisation, business or trader) has the right to cancel a contract within fourteen days – starting from the day after you take delivery of the goods (a “cooling off” period). A consumer has the right to cancel for any reason without penalty.  Please note that the Consumer Contracts Regulations (CCR’s) and Consumer Protection Distance Selling Regulations (DSR’s) do not apply to purchases made by organisations, businesses or traders

If you, as a consumer, wish to cancel a contract please write to us, or email clearly stating your full details, our invoice number and your cancellation instructions. To cancel the contract, you must give us written notice within fourteen working days starting from the day after you take delivery of the order – but you have a legal “duty of care” and are liable for the safe keeping and the return of the items and the cost of returning the items to us in the original packing with all parts

We would advise that you use a recorded-delivery service for small items and an insured courier service for larger items. Please mark all parcels clearly with your returns number. Any costs incurred will be deducted from your final refund in accordance with the Consumer Contracts Regulations

We will refund the amount paid for the goods, less the cost of any damage to the goods or packaging and less any attributable incurred, within 30 days of receipt of the goods

These terms are the essence of any and all contracts